Automobile Dealer's Guide to Reopening And Sustaining Operations During the COVID-19 Pandemic


When New York's economy reopened, dealerships large and small had many considerations and concerns on how to operate safely and effectively. Dealerships are navigating in an everchanging climate and we know there are questions. Based on best practices and expert recommendations, NYSADA is providing the following guidelines and suggestions to assist members in efforts to open your doors and support and protect employees and customers as you navigate this changing landscape.  Know that your the New York State Automobile Dealers Association is here for you and beside you every step of the way. We thank you for your support and encourage you to contact us if you need anything.

DISCLAIMER Please be advised that some or all of the information contained in this document may not be applicable to some businesses or places of work and may not include all information necessary for certain businesses and places of work. This document does not attempt to address any health, safety and other workplace requirements in place prior to the age of COVID-19. As COVID circumstances continue to evolve, so will the public health and safety recommendations and requirements, and as a result this document may not include all current governmental or health expert requirements and recommendations. We strongly advise that before implementing any of the practices and procedures contained herein, you carefully evaluate all and consult with your own legal counsel and other advisors regarding the legality, applicability and potential efficacy of this information in your place of business and to determine what if any other recommendations or requirements may apply to your business. NYSADA is not responsible for any circumstances arising out of, or related to, the adoption, or decision not to adopt, any of the practices or procedures contained in this guide.


COVID-19 News & Updates

PPP Loan Forgiveness Application

By NYSADA Partner Withum

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On May 15, 2020, the SBA released a PPP Loan Forgiveness Application form. There are four parts to the document: (i) the PPP Loan Forgiveness Calculation Form, (ii) PPP Schedule A, (iii) the PPP Schedule A Worksheet, and (iv) the optional PPP Borrower Demographic Information Form. Only parts (i) and (ii) are required to be submitted to the lender. The application includes many borrower-favorable rules that will reduce complexity and the time and effort it takes to calculate the forgiveness amount.

Improve Your Back Office Operations with AutoTrieve

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With the COVID-19 pandemic, the economy is changing how dealerships manage their business. The dealerships that will survive realize that they need to look at how they operate and adapt to the “new norm.” Recurring handling of paper documents increases risk of exposure to COVID-19. Controllers can take steps to reduce risk of COVID-19 exposure while improving back-office operations that can help dealers to optimize efficiency and personal safety with NYSADA’s Partner AutoTrieve.


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When the COVID-19 crisis first stated NYSDA worked hard to ensure that Service Departments remained open as “essential” business. From there the Association was able to establish Remote Vehicle Sales as essential. Now, following a plan provided by NYSADA to restart on-site sales, the Governor’s Office has agreed that dealerships may show or sell vehicles on-site to customers by appointment. For the duration of this pandemic NYSADA has worked with and will continue to work with state leaders to ensure that dealerships remain open. It is now up to the dealers to be sure you are following proper guidelines set forth by State and local officials when operating your businesses to ensure continued success. This week's news to know...


Re-Opening Resources

New York's micro-cluster strategy is designed to reduce the spread of COVID with the least disruption and the most targeted approach. Today, after 14 days of data monitoring, we are modifying existing cluster zones and adding new ones in Steuben and Chemung Counties — areas that have seen recent upticks in positive cases.

"Cluster zones" can be either Red, Orange or Yellow and each carries different restrictions. The boundaries are set based on actual COVID cases using sophisticated mapping software. Defined criteria determine when an area will enter or exit a zone. These changes, and the new cluster zones, take effect Thursday, October 22nd for impacted businesses and houses of worship. The changes take effect on Monday, October 25th for impacted schools. See all of the cluster zone maps here


As we identify small outbreaks this fall and winter, we will continue to take quick action to contain and eliminate them. New Yorkers have come too far and made too many sacrifices to risk going back. Wear a mask. Get tested. Stop the spread. 

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Governor Cuomo outlined a plan to reopen New York State. To read more about the metrics for reopening, business resources, how to protect yourself and more, please visit NY Forward.

Business Re-opening Safety Plan Template Once you have read your industry guidelines to reopen, be sure to sign the Business Affirmation.

The Covid-19 pandemic is still present and shows no signs of going away soon.  Each day, you require your employees to certify that they do not have symptoms of COVID-19 and have not been in contact with a person who has COVID-19.  However, an employee may develop symptoms of COVID-19 at work or learn at work that they have been exposed to someone who has COVID-19.  The CDC strongly urges employers follow these guidelines when an employee tests positive for COVID-19, has symptoms of COVID-19 or may have been exposed to a person with COVID-19:


Employees who have symptoms when they arrive at work or become sick during the day should immediately be separated from other employees, customers, and visitors and sent home. Employees who develop symptoms outside of work should notify their supervisor and stay home.


Sick employees should follow CDC-recommended steps to help prevent the spread of COVID-19. Employees should not return to work until they have met the criteria to discontinue home isolation and have consulted with a healthcare provider.


In most cases, you do not need to shut down your facility. But do close off any areas used for prolonged periods of time by the sick person:

  • Wait 24 hours before cleaning and disinfecting to minimize potential for other employees being exposed to respiratory droplets. If waiting 24 hours is not feasible, wait as long as possible.


Follow the CDC cleaning and disinfection recommendations:

  • Clean dirty surfaces with soap and water before disinfecting them.
  • To disinfect surfaces, use products that meet EPA criteria for use against SARS-Cov-2external icon, the virus that causes COVID-19, and are appropriate for the surface.
  • Be sure to follow the instructions on the product labels to ensure safe and effective use of the product.
  • You may need to wear additional personal protective equipment (PPE) depending on the setting and disinfectant product you are using.


In addition to cleaning and disinfecting, employers should determine which employees may have been exposed to the virus and need to take additional precautions:

Sick employees should follow CDC-recommended steps. Employees should not return to work until they have met the criteria to discontinue home isolation and have consulted with a healthcare provider. Antibody test results should not be used to make decisions about returning persons to the workplace.


In New York State, essential workers and their employers are expected to comply with previously issued DOH guidance regarding return to work after a suspected or confirmed case of COVID-19 or after the employee had close or proximate contact with a person with COVID-19. Additionally, the employer will be required to assist with contact tracing and should assist State and Local Government in that regard.  The employee’s identity must remain confidential throughout this process.  If you have questions regarding this or other COVID-19 related issues, please contact us at


COVID-19 Related Webinairs


A Review of NYS Department of Labor's Expansion of COVID-19 Sick Leave and More...

Topics discussed:
The latest in COVID related travel guidance and State regulatory compliance,  status of vaccine rollout, Follow-up to the PPP Second Draw webinar of 2 weeks ago, as well as further review of PPP First Draw forgivness application.


Presented By:
Caiti Anderson, Bond, Schoeneck and King 
Theresa Rusnak, Bond, Schoeneck and King 
Lou Young, Withum 

Resources:  Slides    PPP 350EZ Form     COVID-19 Sick Leave Guidance     Order of Quarantine     New NYSDOL Sick Leave


How COVID-19 Permanently Changed F&I






One extremely positive outcome of the COVID-19 crisis is that it has enabled Dealers to provide more information to Customers earlier and more often in the F&I Sales process which has historically been one of our toughest hurdles. With a new and clearly defined process and effective tools, profit per Deal has increased nationally. Given historical data from Industry related firms, NYSADA Partner Zurich identifies why a Virtual Delivery process is important in today’s new business environment. Updated from their experiences since their last presentation in July, Zurich walks you through a Virtual Delivery process that is both efficient and effective.

Presented By:

Galal Hamdy, Zurich Direct Markets National Accounts Specialist
David Dischiavo, Zurich Regional Finance Executive
Steve Mort, Zurich Regional Finance Executive
Lacey Bryant, Zurich Regional Income Development Executive

Resources: Slides